General FAQs
What type of products do you offer?
We offer fitness gear, weighted training products, body-shaping and posture-support essentials, compression wear, wellness supplements, collagen products, sleep support, and everyday training accessories.
Are your products suitable for home use?
Yes. Many products are designed for home workouts, gym sessions, walking, recovery routines, and everyday wellness. Always follow the usage instructions provided with each item.
How do I choose the right product for me?
Start with your main goal, such as strength, posture support, body shaping, recovery, energy, or wellness. Review the product description, size guide, ingredients, and usage instructions before ordering.
Do your products require professional installation?
No. Our current fitness, apparel, shaping, and supplement products do not require professional installation.
Payment Options
What payment methods do you accept?
Available payment methods are displayed securely at checkout and may include major credit cards, debit cards, and supported express-payment options.
Do you offer installment payments?
Installment availability depends on the payment providers enabled at checkout, your location, and order eligibility.
When will I be charged?
Payment is processed when your order is confirmed unless the selected payment provider states otherwise.
Is my payment information secure?
Yes. Checkout payments are processed through secure payment systems. FMR Sales does not directly store complete card details.
Orders & Shipping
How long does order processing take?
Most orders are prepared within the processing period shown in our shipping policy. Processing times may be longer during sales, weekends, or holidays.
How can I track my order?
Once your order ships, you will receive a confirmation email containing the available tracking information.
Do you offer international shipping?
Shipping availability, cost, and estimated delivery times are shown at checkout based on your destination.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help, but orders that have already entered processing or shipped may not be changed or cancelled.
Returns & Support
Can I return an item?
Eligible unused products may be returned according to our return policy and within the stated return period.
Are all products returnable?
For hygiene and safety reasons, opened supplements, sleep strips, shapewear, compression garments, and intimate-wear products may not be eligible for return.
What should I do if my order arrives damaged?
Contact customer support promptly with your order number and clear photographs of the product and packaging.
How long do refunds take?
After an approved return is received and inspected, refunds are issued to the original payment method. Your bank may require additional time to post the funds.
Product Care
How should I clean weighted vests and fitness accessories?
Follow the product care label. Spot cleaning or gentle hand washing with mild detergent is commonly recommended. Allow the item to air-dry completely.
How should I care for waist trainers and compression garments?
Hand wash them in cool water using mild detergent. Avoid bleach, harsh chemicals, tumble drying, and direct high heat.
How should supplements be stored?
Store supplements in a cool, dry place away from direct sunlight and moisture. Keep containers tightly closed and out of reach of children.
Where can I find product-specific instructions?
Usage, sizing, ingredient, care, and safety information is provided on the relevant product page or product packaging.